What forms of payment do you accept?
Nearly all major credit cards are the preferred method of payment. We authorize payment the day before your trip and then charge the actual amount after the trip is complete.
What about tips?
Tips always go completely to the chauffeur and are paid at your discretion. We do automatically add a suggested gratuity of 15% or 20% based on the vehicle size. However, you may change this if you want—even after the trip if you think the service was exceptionally good!
How will a chauffeur find me at the airport?
You have two choices. Most repeat passengers call us when they have their luggage, and we will swing up to the curb in a few short minutes OR a chauffeur will meet you in baggage claim with a sign with your name on it. Chauffeurs will then help get luggage, too, and fetch the car if you don’t want to walk. Those who are unfamiliar with the arriving airport often feel more comfortable with a person waiting for them inside the airport.
What can I expect from a chauffeur?
While each passenger situation is a little different, your chauffeur should greet you, help with luggage, open and close doors, and make your ride comfortable for you. They will be in black suits, white shirts and ties — always.
Is alcohol allowed in vehicles?
Yes. Alcohol is allowed in vehicles. If there is alcohol in a vehicle with anyone under the age of 21, a responsible adult must be in the vehicle, too, and special laws apply. Call us with specific questions.